Judo Store Queries

Contact Us

If you have a problem or need any additional information about our store, policies or products, then please get in touch.

Emailstore@judostore.co.uk

We aim to respond to all email queries within 72 hours of receipt Monday – Friday. 

Address – British Judo Head Office, University of Wolverhampton Walsall Campus, Gorway Road, Walsall, WS1 3BD

Our FAQs section may contain the info you need to swiftly resolve an issue, please click here to take a look.

Returns

If for any reason you are unsatisfied with your purchase you can return it to us within 14 days of receipt. We aim to process refunds for returned items within 72 hours of receiving goods back. Please note that it can take up to 10 working days for a refund to show on your bank statement.

Returned items must be sent back to us unworn and in the original condition you received it from us – with all labels intact and also include a completed returns form.

You should receive a returns form as part of your order, however, if you need to print/download another copy please click here.

Exchanges

If you are looking to exchange an unsuitable item, we ask that you follow the return instructions above as usual and complete the returns form with relevant details of the item you are returning and the replacement item you wish to receive in exchange.

Please note: Exchanges can only be processed for items of the same value or less. Where an exchanged item is priced less than the initial item, a partial refund will be provided. Exchanges for squad kits due to the incorrect size being ordered will not be accepted as these kits are made to order.

General Questions

Do I need to become a BJA member to place an order?

No, you don’t. If you are interested in becoming a member of the British Judo Association you can find further information on the British Judo Association website.

What if I’ve forgotten my password?

Whilst on the ‘Sign In’ section select forgotten password and then enter the email address you registered with and a new password will be emailed to you.

You can then change the password by visiting the Account Information page once you have successfully logged in.  If you continue to experience problems logging into your account please contact store@britishjudo.org.uk

Can I cancel an order once it has been placed?

Your order can be cancelled up until the point that it has been dispatched from our warehouse. Please contact store@britishjudo.org.uk quoting your order number if you would like to cancel an order.

Has my order been dispatched yet?

When we dispatch your order, we will send a ‘dispatch confirmation email’ to the email address which is associated with your account.

I can’t sign into my account?

If you are having problems signing in to your account, ensure that you are entering the correct email address and password for your existing account. If you are still experiencing problems, try resetting your password. If you have tried the above and are still having difficulties, feel free to contact store@britishjudo.org.uk

What payment methods does the British Judo Store accept?

We accept the following credit and debit cards: Visa, MasterCard, Visa Debit, Visa Electron and Maestro.

I’ve forgotten my order number. How can I retrieve it?

In the ‘My Account’ section, you can view your order history. All of your website placed order numbers are viewable here.

We also send an order confirmation email to the address your account is registered to. This email includes your order number.

Can I add items to an existing order?

No. You will need to complete a new order to purchase any additional items once you have completed the checkout process. 

Delivery and Returns

How much is delivery?

The amount charged for delivery will be dependent on your order value, delivery address and promotional free delivery on certain items. Royal Mail post is set at a cost of £3.50, orders dispatched via courier at a standard cost of £6.50 (excluding Northern Ireland and offshore isles). You will be advised of the shipping cost applicable to your delivery address during the checkout process prior to completing your order.

How long will delivery take?

Delivery varies on all items. General items that are in stock can take up to 1 – 7 working days to reach you, embroidered belts may take up to 14 days and judo mats (all varieties) can take up to 6 weeks.  We will at all times aim to get your order to you as quickly as possible. We do not process or ship orders on weekends and/or bank holidays.

Has my order been dispatched yet?

When we dispatch your order, we will send a ‘dispatch confirmation email’ to the email address which is associated with your account.

Can I change my shipping address after my order has been dispatched?

No. Once an order has been dispatched, the delivery address cannot be changed.

Which countries does Judo Store ship to?

We only accept and ship orders to UK addresses.

How do I return an item and where do I send it?

You will receive a returns slip with your order. Please complete the returns slip and enclose it with the items that you are returning. All returns should be sent to FAO: Judo Store, British Judo Association, University of Wolverhampton (Walsall Campus), Gorway Road, Walsall, WS1 3BD.

*** Please remember to keep the Proof of Postage Certificate. If your parcel gets lost on the way back to us, we will need to obtain a copy of this to issue a refund/exchange.

How long do I have to make a return?

You can return items for an exchange or refund within 30 working days of receipt if you are not completely satisfied with it.
Returned items must be sent back to us unworn and in the original condition you received it from us – with all labels intact.

Please note that exchanges for squad kits due to the incorrect size being ordered will not be accepted as these kits are made to order.

How do I exchange an item?

As above.

Can I return/exchange an item which was given to me as a gift?

You may return or exchange an item which was purchased for you as a gift, as long as you have the original dispatch note and returns form. Our normal returns/exchange policy applies.Once we receive your return, the refund value will be issued to the person who paid for the item(s).

If there is a difference in price (money to be refunded), this refund will be issued to the person who paid for the goods. If there is a difference in price (money to be charged), we will need to take payment from the gift recipient.

*** We have a legal obligation to notify the bill payer in all cases of returned or exchanged gifts. There can be no exceptions to this rule.

Will I be refunded the full value of my order?

You will be refunded for the item(s) that you return, at the price that you paid for the item. The initial delivery charge and any postage costs incurred for the return of the the item(s) will not be refunded unless it was a error on our part.

Once refunds have been processed and you have received the refund confirmation email, the transaction may take 5-10 working days to show on your statement.
Please note that refunds onto your credit/debit card may display in multiple transactions. For example, each item refunded separately.

Have you received my returns?

Returns may take 7-14 working days to be returned to us, and processed within our warehouse. Unfortunately, we cannot trace parcels which are on their way back to us.