Dojo Outage: Membership Noticeboard

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Digitial Transformation

Dojo Outage: Membership Information

Dojo Outage: Membership Information Over the coming weeks, thereā€¦
Digitial Transformation

Important News: DigitalĀ Transformation

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Frequently Asked Questions

When will the outage take place?

Whilst we work on implementing the new digital membership experience, there will be a period of time when the current membership dojo will not be accessible. The outage is scheduled to take place from 00:00am Saturday 25th June with the new system due to be implemented on Monday 18th July.

Do I need to do anything with my membership?

During the outage period, members will not need to do anything with their membershipĀ however,Ā we cannot stress the importance of updating contact details on the dojo before the outage takes place. Members will have until 11:59pm on Friday 24th June to update any records.Ā After this time, any changes made to memberships will not be recorded or saved.

From Monday 18th July, members will receive an email containing information and access links to the new British Judo memberships portal.

What happens to my membership during the outage?

If your membership is due to expire whilst the dojo outage is taking place, you are not required to take any action. All memberships which expire during the period of Friday 24th June and Monday 18th July will automatically be extended until Friday 22nd July, free of charge. After Friday 22nd July, renewals are expected to be processed as normal.

Can I still compete at competitions whilst the outage is taking place?

If you or your child wishes to take part in an upcoming competition during the outage. Please ensure that your license card and record book are presented during the registration/weigh-in at the competition. This will act as both proof of your BJA membership status and insurance.

Can I take out a new membership during the outage?

If you are looking to take out a new British Judo membership or know somebody else who would like to, this is still possible during the outage.

If you are applying for a new membership between Friday 17th June and Friday 24th June, please use this link and follow the sign-up process.

For any member applications from Saturday 25th June onwards, please use the online form provided in the link below. Please note that via this application method, no payment will be taken upon application, this will be arranged by our membership team who will be in touch upon application submission.

NEW MEMBERSHIP APPLICATIONS

New members will receive a temporary membership license which will act as proof of valid BJA membership status and insurance however,Ā membership packs and cards will not be sent out until a permanent number has been allocated via the new system.

If you are looking to take out a new British Judo membership or know somebody else who would like to, this is still possible during the outage.

If you are applying for a new membership between Friday 17th June and Friday 24th June, please use this link and follow the sign-up process.

For any member applications from Saturday 25th June onwards, please use the online form provided in the link below. Please note that via this application method, no payment will be taken upon application, this will be arranged by our membership team who will be in touch upon application submission.

NEW MEMBERSHIP APPLICATIONS

New members will receive a temporary membership license which will act as proof of valid BJA membership status and insurance however,Ā membership packs and cards will not be sent out until a permanent number has been allocated via the new system.

What happens if I donā€™t have access to emails?

If you are unable to access your current dojo account to update your contact details, please contact our support team who will be able to assist you with this.

Please include your full name and license and email support@britishjudo.org.uk

How will I access the new ā€˜dojoā€™?

From Monday 18th July, members will receive an email containing information and access links to the new British Judo memberships portal.

In order to receive the access link, members must provide a valid email address in the first instance on their dojo accounts. This must be checked and updated before the outage takes place 23:59pm Friday 24th June. Any members who do not have a valid email address on their current membership profile will NOT receive the email containing this information and therefore will NOT gain access to the new memberships portal.

How do I submit gradings during the outage?

Unfortunately, only Dan Gradings can be submitted during theĀ CRM outage. This is due to the limited data our membership team will have access to. You will however be able to upload your gradings when the system is back up and running.

For information on how to submit Dan Gradings, please see the next FAQ.

How do I submit Dan Gradings during the outage?

BJA will continue to process Dan Grades during the system outage. Your Record Book will be signed and returned to you within 10 working days, however, your online record will not be updated until the system is back up and running. Please rest assured that once your book has been signed your grade is official

As BJA Staff will not have access to the system during the outage, please ensure that you enclose the following:

  • For competitive Grades, please send your Membership Card, Record Book, Points Card and Theory with a cover letter stating your current address, contact number and email.
  • For Technical Promotions, please send your Membership Card, Record Book and Technical Theory with a cover letter stating your current address, contact number and email. Please note that there is a Ā£50 charge for Technical Promotions, this can be paid by cheque or Debit/Credit card. If you would prefer to pay by card, one of the team will call for payment.

We advise that you take photocopies and send documents by Recorded/Special Delivery to:

NDGA

British Judo Association Head Office

Walsall Campus, University of Wolverhampton

Gorway Road

Walsall

WS1 3BD

All documents will be returned by Royal Mail 1st Class Signed for.

For Dan Grade Queries, please contact Sarah Walker (NDGA) ā€“ sarah.walker@britishjudo.org.uk

My coach license is due to expire during the CRM outage period.

If your coaching license is valid, you do not need to do anything, a new card will be sent to you in the post.

If any of your revalidations are due for renewal, please submit these by Thursday 23rd June to allow our Membership Team to process this information. Information should be sent to coaching@britishjudo.org.uk